Competing to build open-office systems
Hayworth describes the advent of the open-plan office system, in which workers sit at partitioned desks rather than in walled offices. Hayworth Roll and Panel was ready to compete in this arena by 1980.
Citing this Excerpt
Oral History Interview with David R. Hayworth, February 6, 1997. Interview I-0099. Southern Oral History Program Collection (#4007) in the Southern Oral History Program Collection, Southern Historical Collection, Wilson Library, University of North Carolina at Chapel Hill.
Full Text of the Excerpt
- DOROTHY GAY DARR:
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How did you handle the design process? Did Alma, for example, hire
designers or did you use them on a consulting basis?
- DAVID R. HAYWORTH:
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We had both; we had both in-house designers and designers we would
handle, I mean, excuse me, employ for more of the upper-end lines. As
you know we made all price ranges, but as years went on our
concentration was more and more toward the upper-end, particularly when
we got into manufacturing the open plan office furniture, which was
becoming a very hot item in the '70s and '80s. We
had to hire professional designers to design a line of, a total,
complete line for us of the open plan system.
- DOROTHY GAY DARR:
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Talk about that a little bit; what that—define it and tell me
a something about it.
- DAVID R. HAYWORTH:
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Well, construction costs like everything else were going up, and there
was—this concept of the open plan originated with an
industrial designer in Germany; this would have been sometime in the
early to mid 70s, early 70s. And his last name was Werner, I believe,
Von Werner. I could trace that name, but—it's not
right in my head. But anyway, he was the—he developed the
concept of the open plan system, and the theory behind it is that you
could install partitions so much less expensively than solid walls. And
from these partitions you could attach tops of the size that was
required; it wasn't, it didn't have, you
know—it wasn't like it was manufactured and this
was what it was, you know. You could specify on a job the size and also
what the pedestal would contain. Obviously, a person in the secretarial
area needed one type of pedestal, an executive would need another type,
someone operating a computer would need another type, so that gave a
great deal of flexibility. And another key thing to this concept was,
okay, a year or two down the road you didn't need this
configuration any more. Say you had a room a hundred feet long by fifty
feet wide, just to give you an example, which was full of all of these
partitions and different hanging cabinets that all hung off these
partitions. You could have an "L" arrangement, if you
follow me, or your desktop and then a side top coming off; you could
have a "U" arrangement with what we call credenzas in
the back with one pedestal, two pedestals, or three all the way across,
depending on the particular requirements. In big companies, you know,
they're always changing or reconfiguring all that sort of
thing; a lot of changing of employees, you know—that was the
thing that's a fact of life today. Well, right at this point
of time, from what I read and hear, employees are not doing so much
changing of their jobs—which is one reason that inflation
stays so low, because they fear of losing jobs. That wasn't
true in the '80s, as you well know.
- DOROTHY GAY DARR:
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It gave great flexibility.
- DAVID R. HAYWORTH:
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It gave you all kinds of flexibilities; you could totally reconfigure a
whole area and it wouldn't even resemble the way it started
out.
- DOROTHY GAY DARR:
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And you could do it cheaper.
- DAVID R. HAYWORTH:
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Oh, yeah. These panels were very sophisticated the way they were
designed, because they had to support all of these attachments that you
were going to hang on them, and had to be designed so that they would
accept these cabinets or wall units, whatever they might be; they would
hang so that there was no problem of stability. All these
things—it was very sophisticated, but we realized that in
order to be competitive in the market place that this was the coming
thing. And the idea of closed offices and a desk like you traditionally
think of—an office that was going by the board. And now
today, even the most modest manufacturers—not manufacturers,
but whoever they might be in business—has gone to this type
of office furniture.
- DOROTHY GAY DARR:
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It's the norm now.
- DAVID R. HAYWORTH:
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It's the norm rather than the exception, you're
exactly right. So that's another major change
that's taking place in the office furniture industry.
- DOROTHY GAY DARR:
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And Alma started dealing with this change in the early '70s?
- DAVID R. HAYWORTH:
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They began to develop it and got it really going sometime between 1975
and 1980, so by 1980 we were ready to compete in the market place in the
office plan system.
- DOROTHY GAY DARR:
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Were you leaders in this plan in the United States? You said it came from a German industrial designer?
- DAVID R. HAYWORTH:
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I think we were one of the leaders. Knoll, for instance, had a system.
Now, unlike—Steelcase had a big system. See,
their's was all metal and so it depended—our
market, I guess a big job—in other words, for the very lower
echelon you might have metal office furniture partitions, but it moved
on up to middle management; top management, always preferred wood over
metal. It was, you know, a psychological thing that wood was more upper
end and metal was more for common clerical—eliminate the word
common, just the clerical help. You know what I mean. But all the major
manufacturers were getting on the band wagon, so to speak, as we were.
Some before us, some after us, but they were all smart enough to see the
need and—let's see, your question was were you the
leader? No, I think that would be—I don't think
that would totally be accurate to say we were the leader;
that's not true. There were other people in the office
partition business—or open plan system, as it's
called—before we were. But we were smart enough to see the
growing popularity and the need for it, and that's the reason
we had a very sophisticated system design for us to manufacture. And
these panels were all postered and the consumer had a selection of
various fabric and colors. Everything was coordinated, you know, with
various woods; some were made out of walnut, oak—oak was very
popular for an office plan. Walnut was the wood of choice almost
throughout the office furniture industry. Wood office furniture
industry. And the metal people were smart enough to see the growing
requirement of wood, so that's the reason they got into the
wood manufacturing wood business, also.